# CheapFleet support and refund terms

Version 1.0 — Effective August 30, 2026

## Self-service product

CheapFleet is a perpetual local software download, not a subscription, managed
service, consulting engagement, or service-level agreement. The included guides
and troubleshooting material are the primary support resources.

Best-effort support is available at `cfsupport@cheapfleet.io` for installation,
documented operation, and reproducible product defects. There is no guaranteed
response time, resolution time, availability, update, compatibility change, or
future feature. Automated assistance may triage or answer routine messages.

Support does not include custom workloads or integrations, modified builds,
operating-system administration, credential recovery, remote account operation,
Vast.ai or third-party outages and changes, pool or image configuration,
profitability analysis, legal or tax advice, or reimbursement of compute charges.
Support will never ask for a Vast API key or take control of a buyer's live account.

## Refunds

Purchases through an authorized marketplace are subject first to that marketplace's
mandatory refund, chargeback, tax, and transaction rules. Refund requests must be
submitted through the marketplace used for purchase so it can verify the order.
The marketplace may issue a refund when its rules or applicable law allow or
require one, including circumstances outside Licensor's supplemental policy.

Where the marketplace permits Licensor to state a supplemental policy, a buyer may
request defect review within 14 calendar days after purchase when an unmodified,
supported installation cannot be completed because of a reproducible CheapFleet
defect. The buyer must provide the version, system information, exact error, steps,
and redacted support bundle and allow a reasonable opportunity to diagnose or
provide a replacement build. If the installation-blocking defect cannot be
resolved, Licensor may authorize refund of the CheapFleet license price through
the marketplace.

Except where required by law or marketplace rules, refunds are not offered for
change of mind after download, failure to read requirements, unsupported or
modified systems, buyer configuration, lost credentials, third-party services or
API changes, host availability, workload compatibility, mining or AI performance,
profitability, or Vast.ai and other usage charges. A CheapFleet refund never
includes third-party charges.

## Safe support requests

Include the CheapFleet version, Windows version, exact error text, steps to
reproduce, and the generated redacted support bundle after reviewing it.
Do not send API keys, passwords, payment-card data, raw profiles, databases, or
unredacted audit files.

For any uncertain live rental or billing state, check the Vast.ai console directly,
activate CheapFleet's emergency stop, and follow the documented read-only recovery
workflow. Support email is not an emergency monitoring service.